Utility Billing

Important phone numbers

  • Billing inquiries - 936-522-3170, option 1 (pay your bill over the phone), option 2 (speak to Waste Management), option 3 (speak to a customer service representative) or contact us by email.
  • Waste Management (missed pick up or cart repair) - 800-800-5804
  • To report a water/sewer emergency (during normal business hours) - 936-522-3885, option 2
  • To report a water/sewer emergency (after hours) - 936-522-3828

Personal Residential and Commercial Water Monitoring

The WaterSmart program complements the City's new meter upgrade to advanced metering infrastructure (AMI). The WaterSmart platform gives our citizens powerful new capabilities, including notifications for possible leaks and high water bills. The WaterSmart platform lets our citizens view detailed consumption analytics to help our City manage resources more effectively.

WaterSmart is a Friendly way to be more engaged in managing your water use.

Residential and commercial customers have access to the WaterSmart Customer Portal. In the portal, customers can receive personalized information about their water use, leak alerts, high bill notifications, customized water-saving recommendations, and up-to-date news. 
The WaterSmart portal is the City's ongoing commitment to improving the overall customer experience in water-saving technology and knowledge.

The Instructional Videos below will provide better understanding of the WaterSmart Application.

Free viewers are required for some of the attached documents.
They can be downloaded by clicking on the icons below.

acrobat  wmp  word   excel   powerpoint