Utility Billing
300 W. Davis St.
Conroe, Texas 77301

Business Hours
Monday-Thursday 7:30am-5:30pm
Friday 8am-5pm

Phone: 936.522.3170

utilitybilling@cityofconroe.org

Payment

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Payment & Contacting Us:

Our knowledgeable and courteous staff is available Monday - Thursday from 7:30 a.m. to 5:30 p.m. and Friday from 8:00 a.m. to 5:00 p.m. to assist you with water and garbage account payments and provide information. The Utility Billing Department is located on the first floor of City Hall in the Conroe Tower, 300 W. Davis Street in Conroe, Texas. The Conroe Tower is in the downtown area northwest of the Montgomery County Courthouse. Parking is available on Thompson Street, Phillips Street or in the parking garage located at the corner of Simonton and W. Davis Street. The City accepts cash, check, money orders by walk-in or mail. 

Pay your bill online! Credit card payments are accepted through our online payment center. Click here to be redirected to the online payment center.  Please note that all credit card transactions made online will be assessed a convenience fee.

Pay your bill by phone! Credit card payments are now accepted through our pay by phone service.  The phone number is 833-887-0695. Please note that all credit card transactions will be assessed a convenience fee.

Sign up for paperless billing! Click here for the E-bill application. It can be emailed into our office at utilitybilling@cityofconroe.org

Remote Payment Locations:

Remote payment locations have 3-5 day processing time frame.

Fiesta Fresh Market: Service fee $2.00 per transaction. Located at 210 E Davis (936-760-0340). Store booth hours: Monday-Saturday 9am-7pm, Sunday 10am-6pm. Contact store for payment details.

HEB: Service fee $2.00 per transaction. Located at 2108 N Frazier St (936-756-1430) and 3875 W Davis St (936-760-6800). Contact store for booth hours of operation and payment details.

Kroger: Service fee $2.00 per transaction. Located at 2222 I-45 N (936-441-7333), 220 S Loop 336 W (936-756-5533), and 3830 W Davis St. (936-756-7220).

Wal-Mart: Service fee $1.50 per transaction. Located at 1407 N Loop 336 W (936-788-5400).

Payment Kiosk:

City Hall has a touch screen Payment Kiosk on the Thompson Street entrance for water bill payments available 24 hours, 7 days a week. The Kiosk accepts cash, check or credit card payments. All credit card payments will be charged a convenience fee. All payments are posted in real time.

Bank Draft:

Many of our customers enjoy the convenience of paying by bank draft. With this program, your payment is automatically deducted on the due date from your bank account each month. We will send you a copy of your bill each month so that you will know how much will be drafted and when it will occur. Contact us to have an application sent to you or click here to download one now.

Life Line Program:

The City of Conroe Utility Billing Department has a Disability Discount Program that grants disabled customers to be exempt from late penalties.

 TO BE ELIGIBLE:

  • Must be disabled
  • Must be a City of Conroe residential water and/or sewer customer
  • Must receive Supplemental Security Income (SSI) from Social Security Administration

An application can be obtained at the Utility Billing office at City Hall, by fax at 936-522-3170, or click here to download one now.

The City of Conroe Utility Billing Department has a Senior Citizen Discount Program that offers residential customers sixty-five (65) years of age and older to be exempt from late penalties.

TO BE ELIGIBLE:

  • Must be sixty-five (65) years of age or older
  • Must be a City of Conroe residential customer 

 An application can be obtained by picking one up at the Utility Billing office at City Hall, by calling 936-522-3170 to have it faxed or click here to download one now. 

If you have any questions, call us at (936) 522-3170, option 1 or send an e-mail. Our fax number is (936) 522-3178.