Utility Billing
300 W. Davis St.
Conroe, Texas 77301

Business Hours
Monday-Thursday 7:30am-5:30pm
Friday 8am-5pm

Phone: 936.522.3170

utilitybilling@cityofconroe.org

Utility Billing

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Trash Service Update

  • Waste Management is now providing garbage and recycling services for the City of Conroe.  Click here for more information.

  • Holiday Trash Schedule - No collection of trash, recyclables, or bulky items on the following weekday holidays:
    • Thanksgiving Day
    • Christmas Day
    • New Years Day 
  • Waste Management will resume services on the day after the holiday. Trash and recycling services will be delayed by 1 day if falls on weekday holiday. For instance, if holiday is on a Monday, Mondays service would then occur on Tuesday and Tuesdays service will occur on Wednesday, etc...  Households with Friday service that is effected by a weekday celebrated holiday will receive service on a Saturday.

  • NEW garbage and recycling rates effective October 1, 2019.  View the new rates below. 

Water and Sewer Service Update

  • The City of Conroe has NEW water and sewer rates effective October 1, 2019.  Click here to view the current rates.

Rates

The City of Conroe water and sewer system is set up as a self-supporting utility. In other words, all of the money received from water and sewer bills is used to pay the operating costs for the system. Water and sewer payments are not used for any other service the city provides.

Your water and sewer bills are based on the amount of water you use. Every customer has a water meter that separates the city's water system from his/her private plumbing system. Once the water passes through the meter, the customer has purchased it and it no longer belongs to the city. The meter division collects the meter readings from a mobile  drive-by system that receives an electronic signal from the meter antenna which records the reading into the meter reading software. This determines the amount of water that has been used and the amount that needs to be billed.

In addition to the Conservation Water Rates, The City has a pass through Surface Water fee to help transition to a future surface water conversion.  This additional charge will be assessed at $3.40 per 1,000 gallons of water consumed for residential, sprinkler and non-residential customers. This is a pass through fee from the San Jacinto River Authority.

The City also has a pass through Lone Star Ground Water Conservation District fee at the cost of $0.06 per 1,000 gallons consumed for residential, sprinkler and non-residential customers.  This is a pass through fee from the Lone Star Groundwater Conservation District

The base monthly charge for residential, sprinkler and non-residential customers will be charged by meter size. If you use 3,000 gallons or less in a month, this is the total amount that will be charged for water. The following charts display the new water rates that will start October 1, 2018:

Minimum Monthly Base Charge By Meter Size

 Water Rates

*Typical residential size meter

For water customers that are outside of the city limits, multiply by two to determine your base charge.  

 Sprinkler Rate 2018

 2020 Sewer Rates By Class

The following is a list of other fees that the city charges in connection with water accounts:

  • Account establishment: $15
  • Deposit (minimum) - Residential: $75
  • Deposit (minimum) - Small non-residential: $100
  • Deposit - Large non-residential: amount varies according to meter size and usage assumptions
  • Transferring an account: $15 (service at the old address can be left on for two weeks after service is established at the new address)
  • Late payment: 10% of the current charges
  • Any balance over $14 is subject to disconnection, if payment is not made 10 days after the due date.
  • Diversion of service:
  • Meter cut-off for non-payment: $35
  • Meter pulled for non-payment: $35 plus $150 deposit
  • Fire hydrant meter: $2,100 deposit
  • Meter reread: $15 (no fee if reading was incorrect)
  • Meter test: $35 (no fee if the meter is inaccurate- 5/8 inch to 1 inch)
  • Temporary Service: $15 plus, $40 deposit
  • Returned Check Fee: $25

Monthly Billing / Meter Read Zones

Zone

Meter Reads

Bills Mailed

Bill Due Date

Location

1

5 business days before the 30th of the month

30th of the month

25th of the month

East of I-45, North of Hwy 105

2

5 business days before the 10th of the month

10th of the month

5th of the month

East of I-45, South of Hwy 105

3

5 business days before the 20th of the month

20th of the month

15th of the month

West of I-45

 *If dates fall upon a holiday or weekend, the dates shall be extended to fall on the next regular business day.* 

 

 

bill_read-zones-2013

 

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