Service Questions:(844) 299-6242
City of Conroe
P.O. Box 3066
Conroe, TX 77305
Phone: (936) 522-3532
In accordance with Americans with Disability Act (ADA) of 1990, the ADA Complementary Paratransit service is a shared ride, curb-to-curb service to ADA-eligible passengers. Service is provided over a 3/4-mile radius of the fixed-route bus system throughout the City of Conroe. Both origin and destination of the trip must be within the eligibility area. Trips can be scheduled up to 7 days in advance, up to the day before the trip. Passengers will be charged $2.00 for one-way trips. Companions accompanying an ADA eligible passenger will pay the same fare as the ADA eligible passenger. Personal care assistants (PCA) may ride with an ADA eligible passenger free-of-charge.
ADA Paratransit Services Brochure
Conroe ADA Complementary Paratransit Service Riders Guide
Servicio Paratránsito Complementario ADA de Conroe Connection Guía del Pasajero
Click on the icon below to view the Conroe Connection GIS Route Map Application to see the areas in Conroe where ADA Complementary Paratransit service is provided.
ADA Complementary Paratransit service is available for individuals with a disability who, due to this disability, are unable to use the fixed route bus service. Individuals who wish to receive ADA Complementary Paratransit service must complete the ADA Complementary Paratransit Program Eligibility Forms and an information release agreement, as well as have their qualified healthcare professional provide certification on the form provided along with his or her signature on letterhead or a prescription pad. Conroe Connection may contact the qualified medical professional or ask the applicant to complete a functional assessment or in-person interview at no cost to the applicant. All applicants will be notified of a decision in writing.
No Show Policy
Conroe has an administrative policy to suspend, for a reasonable amount of time, ADA Complementary Paratransit riders who establish a pattern or practice of missing scheduled trips. For more information on our No Show Policy, please see the descriptions below.
Conroe will provide ADA complementary paratransit services for visitors of the system. Visitors include individuals with a disability who do not live within jurisdictions served by Conroe but would prefer service. Those individuals who present documentation of ADA complementary paratransit eligibility and/or other documentation of a disability that is not apparent will receive ADA complementary paratransit service as outlined in this plan. Visitors will be allowed service for any combination of 21 days for a 365-day period, starting with the visitor’s first use of the ADA complementary paratransit service.
Conroe Connection is committed to providing non-discriminatory service and does not discriminate as to age, sex, color, race, national origin, religion or non-religion, or disability. If information is needed in another language or in an alternative format, contact Conroe’s Transit Manager at (936) 522-3534.
Si necesita información en otro idioma, póngase en contacto con la Ciudad de Conroe a través del (936) 522-3534.