Service Questions:(844) 299-6242
City of Conroe
P.O. Box 3066
Conroe, TX 77305
Phone: (936) 522-3536
ADA Organizational Policy
The American with Disabilities Act (ADA) strictly prohibits the discrimination of persons with disabilities in the provision of public transportation service. Conroe Connection does not deny an individual the opportunity to use general transportation system on the basis of disability, if that person is capable of using the service. Conroe Connection complies with Federal Transit Administration (FTA) Circular 4710.1, American with Disabilities Act (ADA) Guidance as well as 49 CFR Part 27 – Nondiscrimination on the Basis of Disability in Programs or Activities Receiving Federal Financial Assistance, 49 CFR Part 37- Transportation Services for Individuals with Disabilities (ADA) and 49 CFR Part 38- Americans with Disabilities Act (ADA) Accessibility Specifications for Transportation Vehicles. Conroe Connection is committed to providing non-discriminatory service and does not discriminate as to age, sex, color, race, national origin, religion or non-religion, or disability.
Reasonable Modification Policy
Conroe shall make reasonable modifications in policies, practices, or procedures when the modifications are necessary to avoid discrimination on the basis of disability and ensure equal access to programs, benefits and services. When feasible, riders are encouraged to request modifications in advance of the modified service to allow Conroe to meet the request. Conroe will make every effort to communicate with riders effectively and meet all reasonable modifications. To request a modification pursuant to the ADA, or to file a complaint, contact Conroe by calling (936) 522-3534, via email to firstname.lastname@example.org, or by mail to: Transit Administrator, City of Conroe, P.O. Box 3066, Conroe, TX 77305.
Service Animal Policy
Customers may travel with a service animal on all public transportation services. Service animals are trained to work or perform tasks for persons with disabilities. Please note that the service animals must be under control at all times. Under the ADA, service animals must be harnessed, leashed, or tethered, unless these devices interfere with the service animal’s work or the individual’s disability prevents using these devices. In that case, the individual must maintain control of the animal through voice, signal, or other effective controls.
Information found on this website can be provided in an alternative format upon request. Please contact Conroe by calling (936) 522-3534 or via email to email@example.com to provide the request. Conroe will do its best to provide the requested alternative format within a reasonable time.