Frequently Asked Questions

What if I was not the driver/owner of the vehicle at the time of the violation?

Per the City of Conroe, you may request a hearing and submit an Declaration of Non-Liability by mail. The Declaration must be filled out accurately and in its entirety. You may obtain this form either by downloading and printing the form from http://www.violationinfo.com/ or visiting the Court in person. Bring the completed form to the Court in person on your hearing date.

What happens if I ignore the Notice of Violation?

Failure to pay the civil penalty or to contest liability prior to the due date on the Notice is an admission of liability, and failure to appear at an administrative adjudication hearing after having requested a hearing is an admission of liability and constitutes a waiver of the right to appeal. Failure to pay the civil penalty by the due date on the Notice of Violation shall result in the imposition of a late-payment fee of $25. If the second notice remains unpaid, collections and entry of a judgment against you may proceed.

Will I receive any points on my driving record for this Violation?

No. This is a civil Violation that is not reported to the Texas Department of Motor Vehicles.

Will my insurance rates be affected?

No. This is a civil Violation and is not reported to any insurance agencies.

Will the red-light cameras take a picture of the driver of the vehicle?

No. A violation of the City of Conroe Ordinance is a civil violation assessed against the owner of the vehicle; it is not a criminal violation. Similar to a parking ticket, there is no need to identify the driver and therefore, no need to capture an image of the driver.

What if I was issued a citation from an officer for the same offense?

The citation issued by a police officer takes precedence over the Notice of Violation. You must request an adjudication hearing and bring both the citation and the Notice of Violation with you to the hearing. The adjudication hearing officer will take the appropriate actions.

I have received multiple Notices of Violation; do I have to send in a separate payment for each?

No. You may send one check in one envelope - but you must include payment coupons for each Notice of Violation you received. If you received three violation notices, you may send in one check and three coupons with each Notice number written on your check.

What if my check bounces?

You will be responsible for a returned check fee of $25.00 - in addition to any late fees and the original fine amount. You will receive a letter from the City of Conroe detailing the new amount due.

What is the refund policy?

A refund check may be issued under the following circumstances:

• Duplicate and/or overpayment of a Notice of Violation; or
• Overpayment of the Notice of Violation as a result of a hearing.

If you are entitled to a refund, please submit your request on the Red-Light Refund Form and send to the address specified at the top of the form.

Can I make payments in installments or set up a payment plan?

No. Payment plans are not available.

My payment has already been sent; will I still be charged late fees?

Late fees will NOT be assessed if your payment is postmarked on or before the due date located on the front of your Notice of Violation.

I paid the violation; why did I receive another Notice?

The Notice you just received could be for additional violations or it could be a second notice which is now a Delinquent Notice. If it is a Delinquent Notice, chances are that your payment and the Notice crossed in the mail. It can take as many as 10 business days to show in the system once it has reached our office. Call 1-866-790-4111 to confirm that your payment was received.

My payment has already been sent; will I still be charged late fees?

Late fees will NOT be assessed if your payment is postmarked on or before the due date located on the front of your Notice of Violation.

Do I have to pay my fine the day of the hearing?

You must pay the full fine amount within 60 days of a liable judgment.

What happens if I do not pay the Notice of Violation?

The City of Conroe will begin collections of the civil penalty through a collections agency.

I do not believe I ran a red light. Where can I go to view my images and video?

To view video and images, logon to www.ViolationInfo.com and enter the Notice Number and the PIN Number located at the top right of your Notice of Violation. If you do not have Internet access, you may visit any public library for Internet access to view your images.

I do not believe I ran a red light and want to discuss my case with someone.

You must request a hearing in writing on or before the due date listed on the top and bottom right of your notice in order to request a review of your Notice of Violation before a hearing officer as detailed in the City Conroe Ordinance.  

How do I know that these violations are valid?

Images of your vehicle were captured and recorded by an Automated Intersection Safety System. You can review your images and video of the actual occurrence online. The images and video were reviewed by several qualified technicians and finally by the CITY Police Department before the alleged civil Violation was affirmed and mailed to you as the registered owner or identified driver. You have the option of contesting the Notice of Violation by requesting a hearing in writing.