300 W. Davis St.
Conroe, Texas 77301
A sudden increase in your water charges could be the result of a water leak. Water leaks are often silent and unnoticeable until you get a high water bill. To check for a leak, first, turn off all faucets in and around the house. Make sure the dishwasher and washing machine are not on. Find your water meter box which is usually located in your front yard near the property line. Most boxes contain two meters, one for you and one for your neighbor. The meter closest to your house is most likely yours.
Take a flashlight out to the meter with you. Shine the flashlight on the sensor next to the picture of a flashlight on the register. The screen should then come on. There will be two sets of flashing numbers. One is nine digits long, which is your current reading. The other is a rate screen. On the rate screen, if there is a faucet in the upper lefthand side, you have a leak. Sometimes it might be flashing or may remain on. Also, the rate screen will tell you what the flow amount that is going through the meter at that time.
Now that you know you have a leak, you need to find out where it is. The most common culprit is a toilet. A hanging flap or a flap that is not seated correctly can cause water to constantly seep from the tank to the bowl. Place a few drops of food coloring in the tank (the back of the toilet). Let it sit for 15-20 minutes without flushing. Then check the bowl for traces of the food coloring. If the water in the bowl is colored, you have found a leak. Other common leaks are faucets that drip or slowly run. It is in your best interest to find all leaks and have them repaired.
If you determine that you do not have a leak, check the FAQ section to read some other possible explanations for the high water use. Of course, our staff will be happy to answer any of your questions about high water use. Please contact us at (936) 522-3170.
Click here for the printable Leak Adjustment Request Form.
Click here for the fillable Leak Adjustment Request Form.