Utility Billing

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Trash Service Update

  • Trash Service will resume regular pick up schedule and days beginning Friday, September 1, 2017.  
  • Trash will be picked up on Labor Day.  
  • Areas still flooded may not be reachable and therefore will not have trash picked up unless safe to do so. 

Rates

The City of Conroe water and sewer system is set up as a self-supporting utility. In other words, all of the money received from water and sewer bills is used to pay the operating costs for the system. Water and sewer payments are not used for any other service the city provides.

Your water and sewer bills are based on the amount of water you use. Every customer has a water meter that separates the city's water system from his/her private plumbing system. Once the water passes through the meter, the customer has purchased it and it no longer belongs to the city. The meter division collects the meter readings from a mobile  drive-by system that receives an electronic signal from the meter antenna which records the reading into the meter reading software. This determines the amount of water that has been used and the amount that needs to be billed.

Click here to view a copy of the New Water and Sewer Rates 

In addition to the Conservation Water Rates, The City has a pass through Surface Water fee to help transition to a future surface water conversion.  This additional charge will be assessed at $2.85 per 1,000 gallons of water consumed for residential, sprinkler and non-residential customers. This is a pass through fee from the San Jacinto River Authority.

The City also has a pass through Lone Star Ground Water Conservation District fee at the cost of $0.06 per 1,000 gallons consumed for residential, sprinkler and non-residential customers.  This is a pass through fee from the Lone Star Groundwater Conservation District

The base monthly charge for residential, sprinkler and non-residential customers will be charged by meter size. If you use 3,000 gallons or less in a month, this is the total amount that will be charged for water. The following charts display the new water rates that will start October 1, 2016:

Minimum Monthly Base Charge By Meter Size

Water Charge by Meter Size

*Typical residential size meter

For water customers that are outside of the city limits, multiply by two to determine your base charge.  

WaterAdditional Volumetric Charges by Rate Class

 SewerRates2017

The following is a list of other fees that the city charges in connection with water accounts:

  • Account establishment: $15
  • Deposit - Residential: $75
  • Deposit - Small non-residential: $100
  • Deposit - Large non-residential: amount varies according to meter size and usage assumptions
  • Transferring an account: $15 (service at the old address can be left on for two weeks after service is established at the new address)
  • Late payment: 10% of the current charges
  • Any balance over $25 is subject to disconnection, if payment is not made 10 days after the due date.
  • Diversion of service:
  • Meter cut-off for non-payment: $35
  • Meter pulled for non-payment: $35 plus $150 deposit
  • Fire hydrant meter: $700 deposit
  • Meter reread: $15 (no fee if reading was incorrect)
  • Meter test: $35 (no fee if the meter is inaccurate- 5/8in. to 1in.)
  • Temporary Service: $15 plus $40 deposit
  • Returned Check: $25

Monthly Billing / Meter Read Zones

Zone Meter Reads Bills Mailed Bill Due Date Location
1 19th of the month 30th of the month 25th of the month East of I-45, North Hwy 105
2 29th of the month 10th of the month 5th of the month East of I-45, South Hwy 105
3 9th of the month 20th of the month 15th of the month

West of I-45

*If dates fall upon a holiday or  weekend, the dates shall be extended to fall on the next regular business day.* 

bill_read-zones-2013

 

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