View the Utility Billing Re-Zone Project presentation.

1. Why was my due date changed? Your service address/account was located in an incorrect billing zone.  This causes inefficient driving routes for  City staff, which leads to longer read times in the field and potiential back log on meter maintenance work orders.
2. Do I have the option to change my due date? No. Service addresses/accounts are placed into proper billing zones that allow City staff to gather monthly meter readings in the best efficient routes.
3. Do I have to pay two bills in one month? No. You will receive only one bill per month as normal. If needed, you may request a payment extension, in writing.  For details on payment extensions, please contact our billing staff at 936-522-3170.
4. Will the re-zoning make my bill increase? Yes & No. The first bill in your new zone, that starts in April 2013, may have more or less reading dates, due to the transition. After that, your bill will reflect normal 30 day bill cycles.
5. How will the change affect my bank draft? Your bank draft date is the due date for your assigned billing zone, which is displayed on every monthly statement.  Since you will be assigned a new billing zone, your bank draft/due date will change too.  The letter you recieved in the mail regarding  the re-zone project will indicate your new draft date that starts in April  2013. If you are not sure of the date, please contact our billing staff at 936-522-3170.
6. How much notice will I be given? A four month notice.  Letters will be mailed out to only the affected customers, during the first week of January 2013.  In addition, a reminder letter will be mailed, again, in March 2013; changes will go into effect April 2013.